This policy explains how refunds and cancellations work for WSM Academy subscriptions, operated by WSM Investments Holdings (Pty) Ltd.
You can cancel your subscription for any skill track at any time — no lock-in contracts, no minimum term.
Important: Cancellation takes effect immediately. As soon as your cancellation is processed, your access to that track's AI tutor and tier-specific content ends right away — access does not continue until the end of your current paid billing period.
You will not be charged again after cancellation, but no partial refund is issued for the unused portion of the current billing cycle.
Because your AI tutor and course content unlock immediately upon payment, WSM Academy operates on a limited refund policy:
Refunds are issued only when the technical fault is on our end — for example, if payment was successfully charged but your subscription tier failed to unlock, if you were charged in error (such as a duplicate charge), or if a platform malfunction prevented you from accessing content you paid for.
Refunds are not issued for:
If you believe you've experienced a technical issue on our end that qualifies for a refund:
We aim to review and respond to refund requests within 5 business days. Approved refunds are processed back to your original payment method via Paystack and may take 5–10 business days to reflect, depending on your bank.
If a renewal payment fails (e.g., expired card, insufficient funds), your access to that track's AI tutor is suspended until payment succeeds or you cancel. We do not charge additional penalty fees for failed payments.
We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Refund or cancellation questions?
WSM Investments Holdings (Pty) Ltd
Northwold, Randburg, Gauteng, South Africa
Email: wsminvestmentsholdings@gmail.com
Phone / WhatsApp: 072 335 5470